Shipping Policy

• All orders are processed within 1-3 business days
• Once your order is confirmed, you'll receive an email or WhatsApp message with your order details and tracking number once shipped.
• In case of delays due to high demand or unforeseen circumstances, we'll notify you right away.

Once shipped, you'll receive:

• A tracking ID via email or SMS.
• A link to track your package in real-time.

If you face any issues with tracking, you can reach us at hello@petalscare.com for assistance.

• We currently ship within India.
• For remote or non-serviceable areas, our team will contact you for alternate delivery options.
• International shipping is not available at the moment.

Delivery may be delayed due to:

• Incorrect or incomplete address
• Courier delays, weather issues, or strikes
• Unexpected surge in orders during festive seasons

We appreciate your patience in such cases and assure you that we'll do our best to resolve any delays.

If your order arrives damaged or an incorrect product is received:

• Contact us within 48 hours of delivery at hello@petalscare.com.
• Share your order number, photos of the packaging, unboxing video and a brief description.
Return & Refund Policy

If you need to modify your delivery address:

• Please contact us within 2 hours of placing your order.
• Once the package is shipped, we may not be able to change the address.

For any shipping-related queries, reach out to us: